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F.A.Q.
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What fabric do you use for your 'kinis?We use Carvico Fabric, a recycled Italian fabric made from ECONYL® yarn (ocean waste + discarded fishing nets + other scraps collected from the ocean)
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How long does it take to restock?2-3 months depending on whether or not we choose to continue the specific 'kini line
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How do you ensure your swimwear is as eco-friendly as possible?All our swimwear is made from sustainable and recycled fabrics. We’ve partnered up with a company who do an incredible job in creating best selling recycled Italian fabric made from ECONYL® yarn (ocean waste + discarded fishing nets + other scraps collected from the ocean) Our poly mailers are recyclable, And our clear bag poly mailers are 100% recycled and recyclable from ecoenclose.com
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When you adding more to site?As a NEW small business we do only offer our one collection at the moment. We’re happy to announce that we have very many ideas in the making, mock-ups being produced and new samples on the way and are hoping to have more available by this summer at the latest
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PricingWe strive to produce the absolute best for our kairos babes and unfortunately that comes at a price. Our pricing is based off production, time and quality. Because we are a sustainable company, our production costs are quite higher than that of other company’s. Please take in account the extra step we go to not only offer sustainable products but also eco-friendly and recyclable poly mailers. We also factor in the time it takes to design, sample and produce designs as well as the time it takes to package and ship out our ‘kinis to you amazing people. We understand our prices are not necessarily within everyone’s price range which is why we’ve worked hard to be partnered with AfterPay
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SizingRight now, our bikinis only range from XS-L. We understand this does not fit everyone and we deeply apologize! It was never our intention to exclude any of you beautiful people. We were hoping to have more sizes available when we launched and are working our hardest to make it happen as soon as possible. We would like you to know sizes XL and XXL are in the process of being produced and will be included in our next drop.
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Where can I find your size guide?You may find our general size guide under our 'SIZE GUIDE' tab babe.
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I'm really unsure about my sizing. Can I return it if it doesn't fit?You can exchange it babe! As long as you comply with our requirements, which can be found in the 'RETURNS' tab, we'll gladly process your return and issue you the right item.
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How much does shipping cost?~Domestic shipping: $8-$10 Priority mail (3-8 business days) $22-$25 Priority mail express (1-3 business days) ~International shipping: $28-$40 Priority mail international(10-14 business days)
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How long does shipping take?All our shipping is calculated by weight and receiving location so it does range slightly: ~Domestic shipping: $8-$10 Priority mail (3-8 business days) $22-$25 Priority mail express (1-3 business days) ~International shipping: $28-$40 Priority mail international(10-14 business days) *Please allow up to three business days for processing and handling*
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How do I know if my order had shipped?Once you place an order, you will automatically recieve an order confirmation e-mail. Once your order has been proccessed and is ready to be shipped out from our warehouse, you will recieve another e-mail with shipping information.
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Do you refund shipping fees?Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments. Should you return an item purchased from us for an exchange, you'll have to pay to ship back the item you'd like to exchange.
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Do you sell worldwide?Yes we do!
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How long do I have to return items?We accept returns requested within 30 days from the date you recieve your order. Returns requested outside of this period will not be accepted.
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What is AfterPay?AfterPay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without interest.
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How do I use AfterPay?Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! *Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
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Can I use AfterPay if I’m an international customer?Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
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How does the payment schedule work?All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
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When will my items be delivered if I use Afterpay?Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
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Is there a limit to how much I can spend on a single transaction?Yes, transaction value limits apply to purchases made on kairoskinis.com using Installments by Afterpay.
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How do I return or exchange an item purchased using Afterpay?If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
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Where can I find out more about Afterpay?If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy If you have any questions about your Afterpay account, please contact Afterpay directly via a web form.
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How accurate is your size guide?Our guide is meant to be a general size guide. Specific styles may run smaller or larger than normal. Furthermore, the measurements in our size guide are estimates and we cannot guarantee they'll fit perfect. If you want better sizing suggestions, please don't hesitate to contact us at kairoskinis@gmail.com with the subject 'SIZE GUIDE SPECIFICS' including your measurements and/or a picture so we can give you more accurate sizing reccommendations.
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